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When it comes to payments, especially credit card payments, there are two ways that a payment can be undone.

Voiding a Payment – Any payment taken can be voided on the same day it was received. The void option is ONLY available for a payment the same day.

Reversing a Payment – Payments that were not taken on today’s date must be reversed. These payments can not be voided.

Here is a quick video showing you how to void and reverse a credit card payment.

How To Void A Payment

  1. Click on Operations and then Void & Reverse Payments.

2. You will find the payments that are voidable. Click on undo.

3. Ensure that the slider is set to send the payment to the processor. This will make sure that the payment is voided on the processor side as well. It is set to on by default. Click confirm.

4. Enter your notes. Click Ok.

5. You will be notified that payment was successfully cancelled.

Steps To Reverse A Payment

  1. Click on Operations and then Void & Reverse Payments.

2. Set the dropdown to Reversals.

3. Locate the payment that you want to reverse. Click on undo.

4. Ensure that the slider is set to send the payment to the processor. Click confirm.

5. Enter your notes. Click Ok.

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