In this article, we’re going to show you how to use an existing special, ‘Receive X (percentage/dollar) for Y month(s).’ Suppose you want to offer a 10 percent discount to existing tenants that pay 12-month payments. With the existing special, you can do so. Please review the video or follow the steps below:

  1. Click on Configuration on the top.
  2. From the dropdown click on Revenue Optimization.
  3. There will be three tabs, click on List of Specials.
  4. Click on Add Special, toggle the radio button to show the existing tenant specials.
  5. In this example, we want to offer 10% discount for a 12 month payment, edit as needed. Click Create when ready.
  1. Go the the unit and click the Payment button.
  2. Click on Make a Different Payment under Payment Type.
  3. Under the breakdown, click on Payment with Special. You’ll find your special under this section as shown below.Use the special and process the payment for 1 month. You now have 11 more months to pay.
  4. Click on the Payment button again.
  5. Click on Make a Different Payment.
  6. Enter the remaining 11 months to pay under Rent. Press OK when ready to process the remaining months of payment.
  7. You have now successfully charged your tenant 12 months with a 10% discount.

If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!