1. Find the unit you want to credit.
  2. Click on the Other Options tab.
  3. Click on the Tenant Debit/Credit button.
  4. Once the dialog box populates, ensure you have selected the Credit tab. Enter the amount you will be crediting the tenant.
  5. One last dialog box populates, enter your reason for crediting the tenant, and press OK when ready.
  6. To verify if the amount was credited to the account. Click on the Overview tab.
    1. Click on Balance (details).
    2. The credit reflects here.

If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!

  1. Find the unit you want to credit.
  2. Click on the Other Options tab.
  3. Click on the Tenant Debit/Credit button.
  4. Once the dialog box populates, ensure you have selected the Debit tab. Enter the amount you will be crediting the tenant.
  5. One last dialog box populates, enter your reason for crediting the tenant, and press OK when ready.
  6. To verify if the amount was credited to the account. Click on the Overview tab.
    1. Click on Balance (details).
    2. The debitreflects here.

If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!

  1. Click on the Payment to begin the process of charging the tenant for credit.
    1. Select the Make a Different Payment option. It will populate the breakdown you see below it.
    2. Enter the credit amount you wish to charge the tenant. I will be entering $13.
  3. When you are ready to charge the tenant for the credit, press OK.

If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!

  1. To use credit on file, find the unit with the credit on file.
    1. Click on “Balance (details)” will help determine if the tenant has credit on file.
  2. Always use the radio button Use Existing Credit of $XX.XX to use the credit on the accouint. If you do not see the radio button, click on Make a Different Payment.
    1. If you selected, Make a Different Payment, ensure that you again use the radio button and do not use credit field under the Breakdown as this field charges the tenant for credit.
  3. When you are ready to use the credit on file, press OK to complete the transaction.

If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!

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