- Find the unit you want to credit.
- Click on the Other Options tab.
- Click on the Tenant Debit/Credit button.
- Once the dialog box populates, ensure you have selected the Credit tab. Enter the amount you will be crediting the tenant.
- One last dialog box populates, enter your reason for crediting the tenant, and press OK when ready.
- To verify if the amount was credited to the account. Click on the Overview tab.
- Click on Balance (details).
- The credit reflects here.
If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!
- Find the unit you want to credit.
- Click on the Other Options tab.
- Click on the Tenant Debit/Credit button.
- Once the dialog box populates, ensure you have selected the Debit tab. Enter the amount you will be crediting the tenant.
- One last dialog box populates, enter your reason for crediting the tenant, and press OK when ready.
- To verify if the amount was credited to the account. Click on the Overview tab.
- Click on Balance (details).
- The debitreflects here.
If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!
- Click on the Payment to begin the process of charging the tenant for credit.
- Select the Make a Different Payment option. It will populate the breakdown you see below it.
- Enter the credit amount you wish to charge the tenant. I will be entering $13.
- When you are ready to charge the tenant for the credit, press OK.
If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!
- To use credit on file, find the unit with the credit on file.
- Click on “Balance (details)” will help determine if the tenant has credit on file.
- Always use the radio button Use Existing Credit of $XX.XX to use the credit on the accouint. If you do not see the radio button, click on Make a Different Payment.
- If you selected, Make a Different Payment, ensure that you again use the radio button and do not use credit field under the Breakdown as this field charges the tenant for credit.
- If you selected, Make a Different Payment, ensure that you again use the radio button and do not use credit field under the Breakdown as this field charges the tenant for credit.
- When you are ready to use the credit on file, press OK to complete the transaction.
If you need additional assistance, please reach out to [email protected] with a detailed message outlining your issue, and one of our techs will reach out!