This article will show you how to set up an event on Cloud CRM. Cloud CRM allows you to send mass emails and SMS to tenants. As well, it allows you to do a mass print of a custom or template document. Please follow the instructions below to get started:

Template Management:
Cloud offers custom emails, SMS, and documents that can be edited to fit the information you are seeking to send out to your tenants. You can find these custom documents in Template Management.

Setting up an Event:


Note: Fill out the necessary information in yellow for the event to be saved.

  1. Select Event Type
    • Recommended: Calendar Date.
  2. Name
  3. Active
    • Ensure this radio button is toggled. Otherwise, the event won’t run!
  4. Description
  5. Who should get it?
    • If you are setting an event to be sent out to all your tenants. You will need to set two events, one for delinquent tenants and another for current tenants.
  6. Filter?
    • You can filter your selection from (5).
  7. When should this be sent?
  8. Start Date
  9. (Optional) End Date?
    • If you do enable the radio button, ensure you select an end date one day ahead of the start date.
  10. Method of Delivery
  11. Which template do you want to use?

In order to execute your CRM event today, please ensure (3) is Active and (8) is set to your current date. Now:

  1. Click on Operations.
  2. From the drop-down, click on Run Select Process.
  3. From the list look for CRM Mesages and toggle it.
  4. Click on Run Selected Process. It will execute and display a message similar to what’s seen below.

Please follow the steps above in Do you need to execute your CRM event today? Click here to learn more. to generate your lease agreement.

Once your lease ageement generates,

  1. Click on Resend.
    • After clicking on resend, you will see either a red, green, or no banner display where the red tangle is located.
  2. Click on Operations.
  3. Click on E-Sign Documents.
    • You will find the recently generated Lease Agreement on the top of the list. Next, click on the Send Via Email, and you will see a green banner displaying: “Document successfully sent.” The updated lease agreement has been sent to your tenant to be resigned again. 

If you have any questions or concerns, please email us at [email protected]!

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