Tenants will have codes added at time of move-in associated with their tenant accounts, however there will be times when facility will want to provide access to the facility to a repairman, trash company, etc.

That is where the Non-Tenant code section comes in. Each code can have a name, code, keypad zone (which keypads they have access to use), and time zone (what times they are allowed on the facility).

This article will go over setting one up. If Non-Tenant codes are not working on the keypad, please make sure your gate software and the Third Party Import tool are running. More info below.

To start, select Cloud Gate from the top menu bar on the Cloud Dashboard.
Select Settings along the left hand tab of the Cloud Gate screen.
The Non-Tenant Codes section is located on the bottom right hand corner of the screen.

Here you can add a new Non-Tenant code by selecting the green Add button.
You can also Edit an existing code, or Remove a code that is no longer in use.

When adding a Non-Tenant Code, you will be prompted to enter the Name, desired key code, Keypad Zone, and Time Zone.
Make sure to Save your work and Cloud will send the Non-Tenant Code to the keypads.
It should take approximately 45-60 seconds for the code to make it to the keypad.

If you have any questions or concerns, please email us at [email protected]!

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