How Do I? | Update My Password
Do you need to update your password on Cloud? Click here to learn more.
How Do I? | Use Credit/Debit on Tenants’ Accounts
Do you need to apply a credit/debit? Click here to learn more.
How Do I? | Pro-rate a Tenant
Do you need to change a tenant’s paid to date? Click here to learn more.
How Do I? | Add or Cancel Insurance
Do you need to add or cancel insurance? Click here to learn more.
How Do I? | Resend an E-Sign Document
If your tenant did not receive their document to e-sign, you could resend them by doing the following. Search the tenant that hasn’t received their e-sign document. Select the Documents tab. You will find the Resend buttons to resend the documents. You can also view the status of the e-sign documents that have been created. You can…
How Do I? | Configure the Tenant Validation Rules
Do you need to update what information is required during a move-in? Click here to learn more.
Issue | Emails are not sending out!
Are you having trouble emails being sent out? Click here to learn more.
Issue | Delinquency Charge(s) and Notice(s) are not applying and sending out!
Is a tenant or all tenants not receiving their delinquency charge/notice? Please click here to learn more.
How Do I? | Transfer a Unit
Do you need help transferring a tenant to a different unit? Click here to learn more!
How Do I? | Change my facility from Anniversary to First of the Month (FOTM) or Vice Versa
Would you like to know how to change the Payment Scheme for your facility? Click here to learn more.